Online vs Classroom Personality Development: What the Research Actually Shows

Online vs Classroom Personality Development: What the Research Actually Shows

Online learners retain 25-60% more information than classroom learners. But classroom learners develop stronger interpersonal skills and confidence through face-to-face practice. Both claims are backed by research. Both are true. And both are incomplete when applied to personality development for hospitality professionals. The online vs classroom personality development debate isn’t about which format is universally […]

10 Types of Soft Skills: The Ones Employers Actually Test For (2026)

10 Types of Soft Skills: The Ones Employers Actually Test For (2026)

Communication topped the list. Professionalism came second. Time management, accountability, and resilience rounded out the top five. In late 2025, ResumeTemplates.com surveyed 1,005 US hiring managers to identify the types of soft skills they’ll prioritise in 2026 (ResumeTemplates.com via HR Dive, 2025). The results confirmed what Indian hospitality managers already know from experience: the skills […]

Personality Development and Soft Skills: What Hospitality Careers Actually Demand

Personality Development and Soft Skills: What Hospitality Careers Actually Demand

Hotels don’t fire people for forgetting a PMS shortcut. They fire people for making guests feel ignored. In 2025, TestGorilla surveyed over 1,000 hiring decision-makers across the US and UK. 60% said soft skills are more important today than they were five years ago, and over 70% believe evaluating the whole candidate – skills, personality, […]

Self-Study vs Structured Soft Skills Training: What Works for Hospitality?

Self-Study vs Structured Soft Skills Training: What Works for Hospitality?

Every hotel manager in India has asked the same question at some point: can my team learn soft skills on their own, or do I need to invest in formal training? It’s a fair question. Budget constraints are real. Staff schedules are tight. And there’s no shortage of free content online that promises to teach […]

Soft Skills Assessment: How to Identify Your Gaps (And Fix Them)

Soft Skills Assessment: How to Identify Your Gaps (And Fix Them)

Most hotel managers in India know their team has soft skills gaps. They see it in guest complaints, in awkward service interactions, and in the way departments fail to coordinate during peak hours. What they don’t know is exactly which gaps are costing them the most. A structured training needs assessment is the starting point. […]

Communication Skills for Hospitality: The #1 Skill Hotels Test in Interviews

Communication Skills for Hospitality: The #1 Skill Hotels Test in Interviews

Ask any HR head at an Indian hotel chain what they screen for first during interviews, and the answer is almost always the same: communication. Not English fluency. Not vocabulary. The ability to listen, respond clearly, and make a guest feel heard within the first 30 seconds of an interaction. India’s travel and tourism sector […]

Soft Skills Examples: 15 Essential Skills Every Hospitality Professional Needs

Soft Skills Examples: 15 Essential Skills Every Hospitality Professional Needs

Your front desk executive might know the PMS inside out. But if they can’t read a frustrated guest’s body language or de-escalate a complaint with the right tone, that technical knowledge won’t save the review. A 2025 survey of Indian hoteliers found that 41% of accommodations plan to increase investment in staff development, with managerial […]

Top 7 Soft Skills for Hospitality Staff: A Manager’s Training Guide

Top 7 Soft Skills for Hospitality Staff: A Manager's Training Guide

Most hotel training programs spend 80% of their time on systems, SOPs, and compliance. The remaining 20% covers “soft skills” as a vague category that gets a half-day workshop and then never comes up again. That’s why your team knows how to operate the PMS but doesn’t know how to calm a frustrated guest at […]

How to Become a Soft Skills Trainer in India: Career Guide(2026)

How to Become a Soft Skills Trainer in India: Career Guide(2026)

India needs soft skills trainers. Right now, there are not enough of them. Hotels, restaurants, and hospitality chains across the country are hiring trainers who can improve their team’s communication, emotional intelligence, and guest handling. Most people who want this career have no clear path to follow, no sense of the pay, and no sense […]

Section I: Fundamental Modules

Section IV: Supervisory Skills

Section III: Menu Knowledge

Section II: The Service Cycle

Section I: Fundamental Modules

Brendon Pereira leads the areas of Business & Finance, Technology, and Strategic Consulting. With three decades of diverse experience, Brendon has worked in financial planning, corporate finance, and strategic management across various industries.
Prior to co-founding Adevo, he founded Brenridge Consulting, where he provided expertise in strategic planning, corporate finance, HR planning, and performance management. His prior roles include Consulting Chief Financial Officer at Kapston Facilities Management and Vice President – Corporate Planning & IT at Dusters Total Solution Services Private Limited, where he managed business planning, M&A, and IT & automation. Brendon also brings valuable operational experience from his time as Operations Manager at Reliance Industries Ltd (Petroleum Business) and earlier in hospitality as Unit Manager at TGI Fridays, and F&B Manager roles at Le Meridien, The Orchid Ecotel, and Hotel Marine Plaza.
Brendon’s educational background includes a Post Graduate Executive Management Program (MBA) from S.P. Jain Institute of Management & Research, an MDP in Mergers, Acquisitions & Restructuring from the Indian Institute of Management Ahmedabad, a BA in Political Science from the University of Mumbai, and a Hotel Management degree from the Institute of Hotel Management, Bangalore. He has also completed Level 1 of the CFA Charter from the CFA Institute, USA.
Krishna Shantakumar, oversees content development, consulting, product development, and HR. With a career spanning three decades in the hospitality industry, Krishna’s journey began after graduating from the Institute of Hotel Management in Bangalore in 1995. An unyielding passion for food prompted him to boldly trade a traditional engineering path for his true calling, to forge a career in hospitality
Krishna’s extensive experience includes setting up a Hotel Management Institute in Chennai, a management trainee role with Ramanashree Group, pioneers in the budget business hotel segment, and successfully transforming Hotel Priyadarshini in Hospet. He then spent 21 years with the Aswati Group, where he played a pivotal role in expanding restaurants like EBONY, conceptualizing and designing multi-award-winning establishments such as The 13th Floor, ASEAN On The Edge, The Legend of Sikandar, Sindbad, Ebony Bistro, Dancing Wok, Katpadi Junction, and Panda House. Beyond this, Krishna has consulted on, executed, and operated four cafes and bake-houses, two hotels with multiple food and beverage outlets, two fine dining restaurants, and an exclusive cocktail bar.
His educational background includes a Diploma in Hotel Management from the Institute of Hotel Management, Bangalore and a Bachelor’s degree in Economics from Osmania University, Hyderabad.
Rashmi Koppar spearheads the organization’s marketing, pedagogy, and academic functions. With over 27 years of extensive experience in the hospitality industry and academia, Rashmi is a passionate hotelier and educator who has worked with leading names such as The Taj and Oberoi group of hotels. Her career also includes significant tenures at M. S. Ramaiah University of Applied Sciences, where she held roles as Deputy Registrar and Academic Registrar, contributing to infrastructure development, policy implementation, curriculum design, and faculty training.
Driven by her belief that hospitality education should be universally accessible, transcending geographical, economic, and time barriers, Rashmi co-founded Adevo, dedicating it to transforming learners into skilled hospitality professionals. Her educational foundation includes a Post Graduate Diploma in Human Resources Management from the All India Institute for Management Studies, a Housekeeping Management Training Program from the Oberoi Centre for Learning and Development, and diploma in Hotel Management from the Institute of Hotel Management, Bangalore