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Hotel Front Desk Training Manual: India 2026 Staff Guide

Hotel Front Desk Training Manual: Complete Guide for Guest-Facing Excellence

This hotel front desk training manual gives training managers a clear structure to build a steady, sharp front office team. A front desk agent handles more guest talk in one shift than anyone else on the floor. Picture a 100-room hotel running at 75% full: the front desk team works check-ins, check-outs, complaints, requests, and […]

How to Reduce Staff Turnover in Hospitality: Combat 75% Attrition

How to Reduce Staff Turnover in Hospitality: Combat 75% Attrition

Introduction The hospitality industry faces a crisis. With turnover rates hovering around 75% annually—nearly triple the national average across all industries—hotels, restaurants, and resorts hemorrhage talent at alarming rates. For every experienced staff member who leaves, businesses lose not just skilled labor, but institutional knowledge, training investments, and customer relationships built over months or years. […]

How to Develop Hotel SOPs: Step-by-Step Guide 2026

LMS for Hospitality Training: Complete Platform Guide

Indian hotel operators keep asking the same question: how do you develop hotel SOPs that staff actually follow, not just file away? Most projects follow the same pattern. A senior manager gets tasked with writing the SOPs. They produce a 60-page document. They print it. They file it in a folder. Six months later, nothing […]

Hospitality Worker Shortage India: How Training Fixes It

India faces a 150K hospitality worker shortage. Discover training solutions, government initiatives, and proven strategies to build a skilled workforce fast.

The hospitality worker shortage India faces runs deep and stark, not just a bad season. According to the EHL India Hospitality Market Report, as reported by TravTalk India, India’s hotel industry needs 100,000 to 150,000 skilled workers a year through 2029. Hotels open. Restaurants scale up. And the flow of trained hospitality workers never keeps […]

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Adevo is a Bangalore based organization serving the skill and competency development needs of the hospitality industry in India through its multi channel customised programs and turn key consulting solutions.
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95hm Learning Solutions Pvt Ltd
CIN: U74999KA2020PTC138931
No 32, International Airport Road, Ganganagar Extension, Hebbal, Bangalore 560032

+91 9611800800
+91 9945204396
+91 76767 31148

contact@adevo.in

Bangalore, India

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Section I: Fundamental Modules

  • 1. Company Vision & Values
  • 2. Grooming & Hygiene
  • 3. Sanitation & safety
  • 4. Restaurant etiquette
  • 5. Functional communication
  • 6. Telephone handling
  • 7. Exception handling
  • 8. Special Occasions

Section IV: Supervisory Skills

  • 1. Supervisor Checklist
  • 2. Duty Assignment
  • 3. Staff Scheduling
  • 4. Daily Briefing
  • 5. Leadership Skills
  • 6. Continuous Training
  • 7. Sales Orientation
  • 8. Cash Management

Section III: Menu Knowledge

  • 1. Food Menu Items
  • 2. Item Descriptions
  • 3. Suggestive Selling
  • 4. Allergen Information
  • 5. Beverage Classification
  • 6. Bar Menu & Brands
  • 7. Mixers
  • 8. Cocktails & Mocktails

Section II: The Service Cycle

  • 1. Service Checklist
  • 2. Table & Restaurant Setup
  • 3. Taking Reservations
  • 4. Guest Greeting & Seating
  • 5. Order Taking
  • 6. Food & Beverage Service
  • 7. Service Gear Handling
  • 8. Silver Service
  • 9. Check Processing
  • 10. Guest Exit

Section I: Fundamental Modules

  • 1. Company Vision & Values
  • 2. Grooming & Hygiene
  • 3. Sanitation & safety
  • 4. Restaurant etiquette
  • 5. Functional communication
  • 6. Telephone handling
  • 7. Exception handling
  • 8. Special Occasions
Co-Founder
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Brendon Pereira leads the areas of Business & Finance, Technology, and Strategic Consulting. With three decades of diverse experience, Brendon has worked in financial planning, corporate finance, and strategic management across various industries.
Prior to co-founding Adevo, he founded Brenridge Consulting, where he provided expertise in strategic planning, corporate finance, HR planning, and performance management. His prior roles include Consulting Chief Financial Officer at Kapston Facilities Management and Vice President – Corporate Planning & IT at Dusters Total Solution Services Private Limited, where he managed business planning, M&A, and IT & automation. Brendon also brings valuable operational experience from his time as Operations Manager at Reliance Industries Ltd (Petroleum Business) and earlier in hospitality as Unit Manager at TGI Fridays, and F&B Manager roles at Le Meridien, The Orchid Ecotel, and Hotel Marine Plaza.
Brendon’s educational background includes a Post Graduate Executive Management Program (MBA) from S.P. Jain Institute of Management & Research, an MDP in Mergers, Acquisitions & Restructuring from the Indian Institute of Management Ahmedabad, a BA in Political Science from the University of Mumbai, and a Hotel Management degree from the Institute of Hotel Management, Bangalore. He has also completed Level 1 of the CFA Charter from the CFA Institute, USA.
Co-Founder
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Krishna Shantakumar, oversees content development, consulting, product development, and HR. With a career spanning three decades in the hospitality industry, Krishna’s journey began after graduating from the Institute of Hotel Management in Bangalore in 1995. An unyielding passion for food prompted him to boldly trade a traditional engineering path for his true calling, to forge a career in hospitality
Krishna’s extensive experience includes setting up a Hotel Management Institute in Chennai, a management trainee role with Ramanashree Group, pioneers in the budget business hotel segment, and successfully transforming Hotel Priyadarshini in Hospet. He then spent 21 years with the Aswati Group, where he played a pivotal role in expanding restaurants like EBONY, conceptualizing and designing multi-award-winning establishments such as The 13th Floor, ASEAN On The Edge, The Legend of Sikandar, Sindbad, Ebony Bistro, Dancing Wok, Katpadi Junction, and Panda House. Beyond this, Krishna has consulted on, executed, and operated four cafes and bake-houses, two hotels with multiple food and beverage outlets, two fine dining restaurants, and an exclusive cocktail bar.
His educational background includes a Diploma in Hotel Management from the Institute of Hotel Management, Bangalore and a Bachelor’s degree in Economics from Osmania University, Hyderabad.
Co-Founder
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Rashmi Koppar spearheads the organization’s marketing, pedagogy, and academic functions. With over 27 years of extensive experience in the hospitality industry and academia, Rashmi is a passionate hotelier and educator who has worked with leading names such as The Taj and Oberoi group of hotels. Her career also includes significant tenures at M. S. Ramaiah University of Applied Sciences, where she held roles as Deputy Registrar and Academic Registrar, contributing to infrastructure development, policy implementation, curriculum design, and faculty training.
Driven by her belief that hospitality education should be universally accessible, transcending geographical, economic, and time barriers, Rashmi co-founded Adevo, dedicating it to transforming learners into skilled hospitality professionals. Her educational foundation includes a Post Graduate Diploma in Human Resources Management from the All India Institute for Management Studies, a Housekeeping Management Training Program from the Oberoi Centre for Learning and Development, and diploma in Hotel Management from the Institute of Hotel Management, Bangalore