Adevo is a hospitality training brand in India built on a founding thesis that most providers in the market have not tested: training that comes from operational experience produces different results from training adapted from academic curricula. Outlook Business recently featured the Adevo founding story, covering how three practitioners with a combined 75+ years of hospitality experience came together in January 2021 to build what the industry needed and was not getting from conventional sources.
For anyone asking why soft skills training courses from Adevo perform differently from most training companies in India, the answer starts with the founders’ backgrounds — and ends with the client outcomes their programmes have produced.
Key Takeaways
– Adevo was founded in January 2021 by Brendon Pereira, Krishna Shantakumar, and Rashmi Koppar — three practitioners covering hotel F&B operations, restaurant management, and hospitality academia.
– The company operates two physical academies, an on-site training division, and a 100+ course digital LMS, structured as four interconnected pillars.
– Adevo has trained staff across 6,000 General Mills bakeries in India, developed SOPs for Kempegowda International Airport, and produced sustained 4.8+ Google ratings for restaurant clients.
Why Being a Hospitality Training Brand in India Demands Operational Experience
The Outlook Business feature opens with a straightforward question: why does training from most providers not hold past the first three weeks? The answer, according to Adevo’s founding team, is that most training companies deliver programmes drawn from textbooks. Adevo’s came from the kitchen, the restaurant floor, the pre-service briefing, and the moment a service situation turned unpredictable and the team had to respond.
Brendon Pereira spent two decades in hospitality operations, moving from F&B manager roles at Le Meridien and The Orchid Ecotel to CFO positions at NSE-listed companies. He holds an MBA from SPJIMR and an MDP from IIM Ahmedabad.
Krishna Shantakumar spent 30 years building some of Bangalore’s best-known restaurants — The 13th Floor and ASEAN On The Edge — while writing about food and hospitality for major Indian publications.
Rashmi Koppar contributed 27 years in academia at Ramaiah University, reaching Deputy Registrar level, with a Master’s in Tourism Management and a postgraduate degree in HR.
Together, they cover the three domains that hospitality training actually requires: operations, culture, and adult learning methodology. That combination is why the brand is built differently from providers whose source material is a textbook.
Read the full Outlook Business feature here.
Adevo’s Four-Pillar Model: How the Brand Is Structured
The Outlook Business article details how Adevo is structured across four interconnected delivery pillars. The design is deliberate: each pillar addresses a stage in the operator’s journey from pre-opening to sustained performance.
Physical academy training in Bengaluru and Toranagallu, Karnataka — established in partnership with JSW Foundation — provides a functional restaurant environment and housekeeping laboratory where candidates train in conditions that replicate live hotel and F&B operations before stepping into a client property. This is the foundation of what makes Adevo-trained staff operationally ready from day one.
On-site training deploys directly at client locations, configured to the brand’s own standards, service protocols, and operational realities. This is how hotel groups and restaurant chains achieve the outcome of an in-house training programme without building one.
Digital LMS at lms.adevo.in carries over 100 modular courses available in multiple languages, designed for shift-based hospitality work — accessible between shifts, during pre-service briefings, or during new property onboarding.
Consulting covering SOP development and L&D outsourcing allows operators to build the operational systems — not just the training — that produce consistent performance over time.
The food and beverage training courses Adevo delivers draw directly from this philosophy. F&B teams trained on the real dynamics of restaurant and hotel service, not on theory abstracted from operational context. This is how a hospitality training brand builds service consistency that holds across shift changes and staff turnover cycles.
What Adevo Has Produced for Clients
The Outlook Business feature highlights three client outcomes that demonstrate what operationally grounded training delivers across very different contexts.
General Mills India: Adevo trained staff across 6,000 bakeries nationally using seven specialised content modules — a programme that had to work at scale, across geographies, and for operators with varying levels of prior training exposure. This is the largest food industry training deployment in Adevo’s portfolio and one of the most geographically distributed hospitality training programmes in the country.
Kempegowda International Airport: Adevo developed passenger services SOPs for one of India’s busiest international airports — translating hospitality service standards into a high-volume, public-facing airport operations context with specific compliance requirements.
Kling Brewery and Kitchen: Following a service training intervention, the property now consistently maintains 4.8+ Google ratings — not a post-launch spike, but a sustained baseline that reflects operational consistency across team changes.
What Credibility Actually Rests On
The Outlook Business framing raises a question worth answering directly: what makes one hospitality training brand more credible than another in a market with no shortage of providers?
It is not certification volume. Any provider can issue certificates — the number issued says nothing about whether behaviour changed on the floor.
It is not curriculum breadth either. A catalogue of 100 courses is a procurement convenience, not evidence that any one of them produces a measurable result.
What it rests on is retention and outcome. Clients who stay across multiple years. Properties whose service standards hold through staff turnover. Operators who brought Adevo in to solve one specific problem and expanded the engagement because the first one actually got solved. Those are the signals that separate a training vendor from a training partner — and they are what Outlook Business documented in the founding story.
Conclusion
Three years on, the premise Adevo was built on has held across hotels, restaurants, airports, and food industry clients across India. If your property or restaurant group is at the point where ad hoc training has stopped delivering consistent results, the conversation starts with understanding your specific operational gaps. Get in touch with the Adevo team to explore what a structured programme looks like for your context.
Frequently Asked Questions: Adevo as a Hospitality Training Brand in India
Q: Who are Adevo’s founders and what are their backgrounds?
A: Adevo was founded in January 2021 by Brendon Pereira (two decades in hotel F&B operations and CFO roles), Krishna Shantakumar (30 years building Bengaluru restaurants and writing about hospitality), and Rashmi Koppar (27 years in hospitality academia at Ramaiah University). Their combined 75+ years of operational and academic experience is what makes Adevo’s training programmes structurally different from conventional providers.
Q: What makes Adevo different from other hospitality training companies in India?
A: Adevo’s programmes are built from operational experience rather than academic curricula. The scenarios, service recovery frameworks, and kitchen communication sequences come from real hotel floors and restaurant operations — not textbooks adapted to a hospitality context. This is why the training holds past the first three weeks rather than fading as old habits reassert themselves.
Q: What types of clients has Adevo worked with?
A: Adevo has worked with hotel groups, restaurant chains, airports, and food industry clients. Notable engagements include General Mills India (6,000 bakeries trained nationally), Kempegowda International Airport (passenger services SOP development), and Kling Brewery and Kitchen (service training resulting in sustained 4.8+ Google ratings).
Q: What is Adevo’s geographic presence in India?
A: Adevo operates a primary academy in Bengaluru and a second academy in Toranagallu, a steel town in Bellary district, Karnataka, established with JSW Foundation. On-site training is delivered at client locations nationally, and the digital LMS is accessible nationwide, with expansion into Mumbai and Hyderabad underway.
Q: Does Adevo work only with large hotel groups?
A: No. Adevo works across the scale spectrum — from individual restaurants to multi-property hotel groups and large-scale food industry clients. The four-pillar model allows programmes to be configured for operators at different stages of training maturity and with different infrastructure available.
